About the Service

A support service designed to troubleshoot and fix common WordPress errors.

Analyzing the Problem

Before we start any repairs it’s important that we have a good understanding of the problem. To illustrate your issue, you can attach a screenshot to the support form. We’ll also debug your website and review your site’s error logs.

Plugin Conflicts

WordPress plugins are the best way to extend the functionality of your website, but they can be a source of conflict. If you’re running a faulty plugin, we’ll locate it, remove it and suggest an alternative when necessary.

Theme Errors

Theme errors are very common when troubleshooting a problematic WordPress website. We’ll either repair the faulty part of your theme or update your theme to its latest version.

Update Errors

For a WordPress website to run smoothly, four parts need to parts need to coherently work together: The database, the WordPress software, the theme, and plugins. In the case of an update error, we’ll manually update the faulty part.

Checkout Errors

For an e-Commerce website, encountering an error on the checkout page can have an immediate impact on the bottom line. Without delay, we’ll test and locate the faulty part in the checkout process to restore your store to operating order.

Review

Once we have finished fixing your website, a support agent will update the status of your ticket. You will be asked to verify that everything works correctly and suggest any further changes or improvements.

FAQ

+ How long do you need to repair a website?

The average time to fix a website is between one to two business days.

+ What happens if you can’t fix the problem?

If we’re unable to repair your website, we’ll refund 100% of your purchase. Our service is risk-free.

+ How much does it cost?

The minimum charge to repair a faulty website $49 USD. An additional 20% VAT is applicable to European customers.

+ Do you work with e-commerce stores?

We do! However, our expertise is limited to WooCommerce. We do not work with any other e-commerce platform.

+ It turns out that my website is hacked, now what?

If we find that your website is infected with malware, we’ll ask to purchase another repair ticket for $49 USD. Our malware removal service is offered at US$ 30-90, so you’ll only pay for the difference.

+ What do you need to get started?

The first step is to contact us by opening a support ticket. To troubleshoot your website we’ll need a WordPress administrator account and your web hosting login details. If you can’t share your web hosting login details, an FTP account often suffices.